Privacy Policy
Last Updated: June 9, 2026
Computer Center Northern New York (“CCNNY,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, support systems, communications, and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Business information
- Service request details
- Billing information
- Device or technical support information
- Communication preferences
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral sources
- General geographic location
- Website interaction data
2. How We Use Information
We may use collected information to:
- Provide IT support and managed services
- Respond to inquiries and support requests
- Schedule appointments and services
- Process billing and invoices
- Improve website functionality and performance
- Communicate regarding services or account activity
- Send transactional notifications and support updates
- Maintain security and system integrity
- Improve customer experience
- Analyze website traffic and marketing performance
3. Analytics, Cookies, and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
We may utilize tools and services including:
- Google Analytics
- Google Tag Manager
- Meta Pixel (Facebook Pixel)
- Website analytics and performance tools
These technologies may collect information regarding website interactions, browsing activity, device information, and referral data.
You may control cookie settings through your browser preferences.
4. SMS and Communications
CCNNY may send transactional SMS or text messages related to:
- Appointments
- Service updates
- Technical support
- Account notifications
- Security alerts
- Customer service communications
Message frequency may vary.
Message and data rates may apply depending on your wireless carrier.
SMS consent or phone numbers provided for messaging purposes are not sold or shared with third parties for their independent marketing purposes.
Additional SMS-related terms may be found on our SMS Terms and Privacy page.
5. Remote Support and Technical Services
In order to provide support services, CCNNY may access devices, systems, or networks remotely with customer authorization.
During support interactions, we may temporarily access files, system configurations, network information, or technical diagnostics solely for the purpose of providing requested services.
We make reasonable efforts to maintain confidentiality and security during support sessions.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, misuse, or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Sharing of Information
We do not sell personal information.
We may share information only when reasonably necessary to:
- Provide requested services
- Work with trusted technology vendors or service providers
- Process payments or billing
- Comply with legal obligations
- Protect the security, rights, or property of CCNNY or others
Third-party providers are expected to maintain appropriate confidentiality and security standards.
8. Third-Party Services and Links
Our website may contain links to third-party websites, software platforms, or services.
We are not responsible for the privacy practices or content of third-party services.
Users should review the privacy policies of external websites separately.
9. Data Retention
We may retain information as long as reasonably necessary for:
- Business operations
- Legal compliance
- Support history
- Security purposes
- Recordkeeping requirements
Retention periods may vary depending on the nature of the information and services provided.
10. Your Rights and Choices
You may request to:
- Update your contact information
- Opt out of certain communications
- Request removal of information where applicable
- Disable cookies through browser settings
Please note that certain information may be retained where legally required or necessary for legitimate business purposes.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Information
Computer Center Northern New York (CCNNY)
400 S Massey St
Watertown, NY 13601
Phone: (315) 788-8830
Email: support@ccnny.us