Terms and Conditions
Effective Date: June 9, 2026
Welcome to CCNNY.us (“CCNNY,” “Computer Center Northern New York,” “Company,” “we,” “our,” or “us”). By accessing or using this website, requesting services, scheduling support, or communicating with us, you agree to these Terms and Conditions.
If you do not agree with these Terms, please discontinue use of our website and services.
1. Services
CCNNY provides technology-related services including, but not limited to:
- Managed IT Services
- Business IT Support
- Remote Technical Support
- Computer Repair
- Network Design and Management
- Cybersecurity Services
- Cloud Solutions
- Data Backup and Recovery Solutions
- Security Camera Systems
- Hardware and Software Installation
- IT Consulting
Specific services may be governed by separate proposals, service agreements, statements of work, support plans, or invoices.
2. No Guarantee of Results
While we strive to provide professional and effective technical solutions, we cannot guarantee that all technical issues can be resolved, prevented, or avoided.
Technology systems are complex and may be affected by factors beyond our control, including:
- Hardware failures
- Software defects
- Internet outages
- Third-party service interruptions
- Cybersecurity threats
- User actions or misuse
Any recommendations or services provided are based upon information available at the time of service.
3. Remote Support Services
Certain services may require remote access to your devices, systems, or networks.
By requesting remote support, you authorize CCNNY personnel to access your systems as reasonably necessary to diagnose and resolve technical issues.
While we take reasonable precautions during remote support sessions, you acknowledge that:
- Technical work may result in unexpected changes or interruptions.
- Existing software or hardware issues may affect outcomes.
- Certain repairs or troubleshooting procedures may involve system reboots, software removal, configuration changes, or updates.
Customers are responsible for maintaining current backups of important data before service is performed.
4. Data and Backups
Customers are solely responsible for maintaining backup copies of critical files and data.
Although CCNNY may provide backup-related services or recommendations, we cannot guarantee against:
- Data loss
- Data corruption
- Hardware failure
- Ransomware incidents
- Third-party cloud provider failures
Customers should maintain independent verification of all backup systems.
5. Cybersecurity
CCNNY may provide cybersecurity products, monitoring, consulting, or recommendations.
No cybersecurity solution can guarantee complete protection against:
- Malware
- Ransomware
- Phishing attacks
- Unauthorized access
- Data breaches
- Emerging threats
Customers remain responsible for implementing and following reasonable security practices.
6. Third-Party Products and Services
We may recommend, install, configure, or support products and services provided by third parties.
These may include:
- Cloud platforms
- Software vendors
- Internet service providers
- Hardware manufacturers
- Security vendors
- Hosting providers
CCNNY is not responsible for failures, outages, pricing changes, policy changes, or service interruptions caused by third-party providers.
7. Website Use
You agree not to:
- Attempt unauthorized access to systems or networks
- Interfere with website operations
- Introduce malware or malicious code
- Use the website for unlawful purposes
All website content remains the property of CCNNY unless otherwise noted.
8. Communications, Analytics, and Tracking Technologies
By using this website or communicating with CCNNY, you consent to communications related to services, support, appointments, billing, account activity, and customer service.
These communications may include:
- Email communications
- Phone calls
- Transactional SMS or text messages
- Service notifications
- Appointment reminders
- Support updates
- Security-related notifications
CCNNY does not send unsolicited marketing text messages without consent where required by law.
Our website may utilize tracking and analytics technologies including, but not limited to:
- Google Analytics
- Google Tag Manager
- Meta Pixel (Facebook Pixel)
- Cookies
- Website performance and analytics tools
These technologies help us improve website functionality, understand visitor interactions, measure advertising performance, and enhance user experience.
By using this website, you acknowledge and consent to the use of these technologies subject to your browser and device privacy settings.
For additional information regarding SMS communications and messaging practices, please review our SMS Terms and Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, CCNNY shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Service interruptions
- Hardware failures
- Software failures
- Loss of data
- Cybersecurity incidents
- Lost profits
- Business interruption
- Third-party outages
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless CCNNY, its owners, employees, contractors, affiliates, and agents from any claims, losses, damages, liabilities, or expenses arising from your use of our website or services.
11. Modifications
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page and become effective upon posting.
12. Governing Law
These Terms shall be governed by the laws of the State of New York without regard to conflict of law principles.
13. Contact Information
Computer Center Northern New York (CCNNY)
400 S Massey St
Watertown, NY 13601
Phone: (315) 788-8830
Email: support@ccnny.us